Refund Policy
At eSea, we understand that sometimes plans change. Our refund policy is designed to be fair and transparent.
30-Day Refund Window
Eligibility for Refunds
- 1Refunds are available within 30 days of purchase
- 2eSIM must not have been activated or used
- 3Original payment method must be available for refund
- 4Proof of purchase required for all refund requests
How to Request a Refund
- 1Contact our support team with your order details and reason for refund request.
- 2Provide your order number and email address used for purchase.
- 3Our team will review your request within 2-3 business days.
- 4Approved refunds will be processed within 5-7 business days.
Refund Processing
- 1Refunds are processed to your original payment method.
- 2Processing time varies by payment provider (typically 3-10 business days).
- 3You will receive confirmation once the refund has been initiated.
- 4Bank processing times may vary for final credit to your account.
Exceptions and Special Cases
- 1Promotional or discounted eSIMs may have different refund terms.
- 2Partially used eSIMs are generally not eligible for full refunds.
- 3Technical issues may warrant exceptions to standard policy.
- 4Each case is reviewed individually by our support team.
Need to Request a Refund?
Our support team is here to help process your refund request quickly and efficiently. Contact us with your order details.
Fast Processing
Secure Refunds